PD2 Course · Lesson 24

A Complaint — En klage

Write a structured consumer complaint like the PD2 writing test

Goal: Write a short formal complaint with Kære…, the problem, a fordi-reason, a clear request, and Med venlig hilsen.

Practice first

Practice Now

Write to customer service

Fill the blanks to write a formal complaint about the 29 kr fee on Amina’s bill. This is the same task type as PD2 Skriftlig fremstilling.

Your task

You have already paid the Telenor bill, but you were charged a 29 kr invoice fee. Write a formal complaint and ask them to remove the fee.

Du har allerede betalt Telenor-regningen, men der er trukket et fakturagebyr på 29 kr. Skriv en formel klage, og bed om at få gebyret fjernet.

OpeningProblemReasonRequestYour full name

Word bank — tap a word to fill a blank

Kære …. Jeg skriver, fordi jeg vil klage over …. … Jeg beder jer om …. Med venlig hilsen ….

○ klage
○ fordi
○ beder

Review lesson

PD2 · Lesson 24 — read after you practice.

1) Key phrases

Hover or focus a Danish phrase to see its English meaning.

Jeg skriver, fordi jeg vil klage over et gebyr.
Jeg har allerede betalt regningen.
Jeg forstår ikke, hvorfor gebyret er trukket.
Jeg beder jer om at fjerne gebyret.
Med venlig hilsen

2) Formal structure

A PD2 complaint needs five parts:
1. Kære kundeservice — opening
2. Jeg klager over … — the problem
3. …fordi … — the reason (facts, dates, amounts)
4. Jeg beder jer om … — the request
5. Med venlig hilsen + full name — closing

Grammar

3) Formal vs informal

Informal: Hej. Kan I fjerne gebyret? Vi ses.
Formal: Kære kundeservice. Jeg beder jer om at fjerne gebyret. Med venlig hilsen.
To a company, use Kære and Med venlig hilsen, not Hej / Mvh.

4) Exam tip

Use the facts from the bill: amount, date, and what you have already done. Stay polite. One clear request is better than many questions.

↑ Back to practice

Speaking tasks

Say these out loud. Use Listen when you want a model.

Name the problem

Say what you are complaining about in one sentence with klage over.

Add fordi

Add a factual reason with a date or a receipt.

Make a request

Ask the company to remove the fee or send a new bill.

Lesson complete

You can now talk about bills, compare offers, read a consumer bill, and write a formal complaint — Module 6 is complete. Continue with transport and travel.

← Lesson 23 Module 6 Lesson 25 →